Category Archives: Modules

Sales Manager Settings

Sales Manager Settings is used to setup the Sales Manager, FTD and Retention modules, flow and rules.

The available options and descriptions are broken down as below:

General

Generalised Sales team settings.

  • Set time to alert before reminder
  • Allow lead serving? (if turned off it means the functionality of lead after lead is turned off, the CCR will now work on sticky leads table)
  • Days to keep alerts, reminders and status workflow on my today schedule
  • Default for max Sticky leads for all departments
  • Min tasks for today’s schedule (not including live Events)
  • Seconds to view profile before automatic call executed

Incoming Call Settings

Set where known numbers (system recognised telephone numbers or existing customers) and unknown numbers will be routed to automatically.

  • Known number
  • Unknown number

Local Number Settings

Set the routing rules for your incoming calls to numbers connected to the CRM. You will be required to set the telephone numbers and the department/extension that specific telephone number should route to.

You will be able to create a per number rule.

Sticky Leads Settings

The Sticky Leads Setting allows the Sales Manager to control how many sticky leads the FTD team are able to have on their user at any given time.

This is on a Department level and all users that are under that particular department will be limited to the amount of Sticky Leads per Department set here.

New FTD CCR Allocation

Use this setting to setup some more advanced FTD & Retention allocation rules which the CRM will automatically execute based upon.

First you will need to select the department, once selected, you will need to generate the settings per department as per the below.

Settings offered:

  • FTD rep is also retention?
    • Used when the FTD users in the particular department also happen to be Retention users.
  • On FTD + retention sales role, allow jumping from lead to client when clicking next and when using lead serving?
    • This will force the lead serving algorithm to serve a mix of the highest priority leads from both Retention and FTD modules. This will only apply when a user is both FTD and Retention.
  • Manually allocate new clients to retention rep?
    • This setting will allow only manual new lead allocation to Retention users vs. the automatic allocation that a purely FTD user will have in place.
  • Use Allocation tiers?
    • Allocation tiers are based upon the score of the users. If enabled the allocation will be based upon the rules set out in the CCR evaluation settings.

 

Debug

The Debug Module is used for Debugging the system. The module is split up into two parts;

Users

The User section on Debug can be used to create a test lead. This can only be used to create one lead at a time, however; all fields are customisable.

Once a lead has been created, it will appear throughout the CRM.

Send Event 

The Send Event section on Debug can be used to test Events or alternatively, manually create an Event.

On the options panel you can select the Brand ID, Customer ID and the Event Type you wish to initiate. Depending on what the Event Type is, it will trigger the same Event Type rules as set out in the Rules Module.

Retention

The Retention Module is the main working module of your Retention team and has everything the Retention Users will need in order to work efficiently.

Items under the Retention module are user and brand specific.

The module is split up into sub-menu items as below:

Today’s Tasks

Todays tasks is a list of tasks that the CRM has determined that the user should be working on today. These also include tasks that were manually generated such as reminders.

The core of the tasks are based on events that customers complete requiring an action, rules and status workflow.

Clicking on any of the table items on Today’s Tasks list will open up the profile of the user in question.

Reminders

The Reminder’s table is a list of the user’s set reminders. These are manually placed in by the user and will display on the table when the reminder is due.

Status Workflow

Status Workflow are a list of preset actions that determined by the Status Workflow settings. This will automatically generate events or actions for users to complete based upon set triggers.

My Clients

The My Clients Leads table is the user’s active leads that are under the Retention Agent.

My Partners

My Partners shows a list of the user’s Partners (IBs/Affiliates). Clicking on any of the rows on the table will open the Partner Profile which is tailored to provide all the information about your Partners and their customer’s activities.

 

FTD

The FTD module is used by FTD (First-Time-Deposit) sales users/department. The module is split up into useful sub-menu items that will support your FTD team to work efficiently, accurately and with all the information they will need at their fingertips.

Items under the FTD module are user and brand specific.

The module is split up into sub-menu items as below:

Today’s Tasks

Todays tasks is a list of tasks that the CRM has determined that the user should be working on today. These also include tasks that were manually generated such as reminders.

The core of the tasks are based on events that customers complete requiring an action, rules and status workflow.

Clicking on any of the table items on Today’s Tasks list will open up the profile of the user in question.

Reminders

The Reminder’s table is a list of the user’s set reminders. These are manually placed in by the user and will display on the table when the reminder is due.

Status Workflow

Status Workflow are a list of preset actions that determined by the Status Workflow settings. This will automatically generate events or actions for users to complete based upon set triggers.

My Sticky Leads

The Sticky Leads table is the user’s sticky leads that has either been manually selected as a Sticky Lead by the user or the user’s manager.

Sticky leads are linked to the Sticky Lead’s owner and do not go back into the lead’s pool. There are limits on the amount of Sticky Leads a user can have based upon the configuration settings of the CRM.

Users that have reached their maximum of Sticky Leads will no longer be able to save Sticky Leads under them until they have removed another.

My Partners

My Partners shows a list of the user’s Partners (IBs/Affiliates). Clicking on any of the rows on the table will open the Partner Profile which is tailored to provide all the information about your Partners and their customer’s activities.

 

Lead Management

The Lead Management module is the core module to manage leads in the CRM. The Module is split up into subs-menu items as listed below, each providing their own unique function.

Clicking on a table row or item, will open the profile of the customer in question.

Lead Management

This is the main table that provides an extensive list of the customers on your CRM. The main purpose is to give you a quick overview of customers as well as provide you with filtering options where you can filter the table based upon pre-defined filtering options as well as custom filtering options.

Read more.

Excluded Leads

Excluded leads table is the main table to view the excluded leads that have either been automatically moved to excluded or alternatively moved manually.

Read more.

Active Clients

Active Clients will display all the active customers on your CRM. Active clients are those that have monies in their account.

Read more.

Upload Leads

Upload leads are where you can manually upload leads to the CRM.

Read more.

 

 

Sales Manager

The Sales Manager module is used by the Sales Manager to manage the users underneath them. The system is made up of sub-menu items (listed below) each providing the Sales Manager with the tools required to more efficiently manage their customers.

CCR Evaluation Settings

This table is used to manage the FTD and Retention user scores and their targets. The scores determine at which level they are and what sort of campaigns and leads will be automatically assigned to them (if required).

This is also used to follow progress and upgrade/downgrade users.

CCR Tasks

Clicking on the CCR Tasks will display all the FTD and Retention user’s tasks that are under the sales manager.

Filtering is possible to segment. Clicking on any of the events will open the user’s profile.

Settings

Sales Manager Settings is used to setup the Sales Manager, FTD and Retention modules, flow and rules.

Read more.

Duplicated Leads

Duplicated Leads table is used to manage duplicated leads (if any exist). If there are duplicated leads within the brand you are viewing, it will be displayed here.

Duplicated leads can be managed by clicking on the merge button after reviewing the duplicated lead’s information. Duplication merge will simply combine the two into one without deleting information.

Real-time Events

Event’s table is the main table used to get an overview of all events that have occurred throughout the CRM. Clicking on the event will open the user’s profile that has caused the event to happen.

 

Crossings Email Templates

Setting up, Managing and Modifying Events & Templates

The Crossings module allows you to setup automatic events using the Rule Module. Automate email, sms and events based on certain rules to more efficiently manage your customer workflow through the compliance funnel.

Automatic Email & SMS templates

To set up, manage or modify Crossings email and SMS templates, visit the Rules Module on the main menu. Once there, select email templates and you will be presented with all the available Crossings department templates.

To edit or modify a template, select the template you wish to edit and on the right side of the screen modify the text.

The same goes for SMS templates, simply select SMS templates.

Rules Module’s Email & SMS templates support the use of Merge Tags that retrieve the information and embed them within the emails.

Supported Banking Module Merge Tags are:

  1. [Client Full Name]
  2. [Client Email address]
  3. [Client physical Address]
  4. [Account number]
  5. [Account balance]
  6. [Parked deposit amount]
  7. [Parked deposit date]
  8. [Credit card 4 last digits]
  9. [Documents status]
  10. [Documents comments (predefined or free text)]
  11. [Compliance status]
  12. [Client categorization]
  13. [Client risk level]
  14. [Account leverage]
  15. [Account stop-out level]
  16. [PEP status]
  17. [Required VS uploaded VS Missing]
  18. [Last deposit amount]
  19. [Last deposit date]
  20. [Passport expiration date]
  21. [Utility expiration date]
  22. [Withdrawal Status]
  23. [Demo account number]

Setup Events

To set up events and what triggers automated emails and SMS templates to be sent, visit the Rules Module and select Events. You can build a new Event or modify an existing template by select one from the list of available Crossings Module Events.

Compliance Email Templates

Beside from the automatically email that are sent to the client based on the events setup,

A compliance user can send a customer an email directly through the compliance module by clicking on the email icon in the compliance profile sub menu or alternatively, as part of a larger selection on the leads table.

Once clicked, the new email popup window will appear.

Using a template

To use a template a department will be selected automatically based on where the user clicked from. This will determine which templates are available to the user. The department can be changed manually if needed.

Language will be automatically selected based on the client language. The agent has the ability to change it.

Then the user will select a template. Only templates that fit the department, and are available in the chosen language will be shown.

The from field will automatically take the MF user’s first name and last name the actual email address will be set when building the original template. MF user will be able to change the display name.

Subject line- this will be the email’s subject line which will be predefined when creating the template.

If a user does not select any predefined template they will be able to manually create an email.

Writing an email or editing a template

In the editor section, the user will be able to edit a chosen template or alternately write an email manually.

When they are ready to send, they click send email.

 

Crossings Compliance Table

When a Crossings user clicks on Binder they will be presented with a leads table showing all customers that have to be dealt with.

The agent will also have a sub navigation menu bar with quick editing options as well as the ability to filter. Once the agent clicks on any of the leads on the list, they will then be redirected to the corresponding customer’s profile.

Submenu navigation icons are:

  1. Add new
  2. Edit (must have selection)
  3. Export (permission based)
  4. Rearrange and save Columns / display
  5. Reset (to default display)

Quick edit options are:

You can mass select customers on the table and quick apply quick actions. List of quick actions available are:

  1. Change status (if Compliance Department rep, will only show the compliance statuses).
  2. Send SMS
  3. Send email
  4. Send status email

Crossings Table Column Explanations

  1. No. Table Numeric: when one is approved numbers realigned
  2. ID Client ID in MF
  3. Flag Flag as user chooses once chosen all row will be coloured
  4. Read only? State of MT account (via MT API)
  5. Accounts Trading account
  6. Parked DepositWhen allow parked deposits is set to on, these clients payment details is with us and we are waiting for compliance approval to fund it
  7. Account Type Account type as chosen by the customer on the company website
  8. Name Client’s name
  9. Branch Branch client is assigned to
  10. Compliance Status Compliance as chosen by back office manager
  11. Docs Missing The documents that are still missing in his profile (note that a client Passport is expired it will show (exp) next to doc name
  12. Uploaded and not checked Documents the client uploaded and was not checked by back office yet
  13. Reg. date Client registration date
  14. Last upload Last uploaded doc by the client
  15. Balance Manager Account balance
  16. Last Comment Date MF manager
  17. Last approached Back Office last comment
  18. Next approach The last email, Tel, SMS client was sent Next email, Tel, SMS client will be sent

Crossings (Compliance)

Introduction

The Crossings Module is built to handle most of your compliance and AML requirements as required by various regulatory bodies.

To make compliance procedures automated we’ve set up a robust set of rules, actions and events to help you maintain, report and automate.

Crossings module consists of the following core components / sections:

  1. Home
  2. Crossings Lead Table
  3. Crossings Profile
  4. Settings

Depending on the Crossings user’s system permissions, they will see only the above mentioned sections on MF menu. From the above four sections, the Banker agent will be able to manage all the compliance operations of the company.

Only customers that have met the following conditions will show in the Crossings module:

  1. A client has uploaded at least 1 document
  2. An unapproved client made a deposit
  3. A manual initiation by clicking on the “add new” – this means: a registered client that is manually added by a system user.
  4. Active and approved client document expired, will return to the active list.
  5. Active and approved client used a new credit card, will return to the active list.
    1. Clients that return to the active list (i.e. had at some point a compliance status of “Approved”) will a compliance status of “Approved Expired Docs” and “Approved New CC” respectively and will be colored in the compliance leads table.

In order to approve a client for compliance the following items should be checked:

  1. All required docs should be approved both by BO and Compliance
  2. An expiry date for the passport must be inserted and for a date in the future
  3. A date of Utility bill should be inserted and must not be more than 6 months in the past from current date. (v.2 will include settings to determine the period set by system user)
  4. If a call for final approval is set to “on” then a compliance officer will need to manually click and approve the call has been made.
  5. If “allow external DB check” is set to on, then a user must download a PDF from the external DB